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F.A.Q.

How insurance works
Insurance policies involve the transfer of risk. The insurer agrees to compensate you for a loss rather than you having to pay for that loss yourself. Usually the insurer assesses whether to accept the risk (and if so, on what terms) through information they get from you. You decide whether the terms the insurer offers meet your needs. Read the product disclosure statement to help you with this.

You and your insurer both have a role in making sure your insurance contract works. In this section, we talk about:

  • What you must do
  • What the insurer must do
  • Your policy documents

    Home Insurance

  • What risks are covered by my policy and what risks are excluded?
  • Make sure you're covered for any special risks
  • Importance of home maintenance

    Motor Insurance

  • What kind of cover do you want?
  • Exclusions - What the policy won't cover
  • The costs of car insurance

    Liability Insurance

  • link to liability FAQ's

    Business Insurance

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